Frequently Asked Questions

What are your hours of operation?
We are open Monday-Saturday 8am-6pm and Sundays 9am-5pm. We are open RAIN or SHINE!!

Do we do hand-washing?
NO

Do we wash duallys?
NO

What size (maximum height) vehicle can you wash?
The maximum height we can wash is 84 inches or 7 feet.

What size (maximum width) tires can go through the wash?
The maximum tire size we can wash is 12.5 inches, no aggressive mud tires.

Can a convertible go through the car wash?
Yes, it sure can and they do all the time.

How long does a detail take?
Full detail services range between 2-6 hours depending on the service.
Express details take approximately 30 minutes.

Do I need an appointment for a detail?
Yes, we recommend appointments are made for all full detail services since they may take up to 6 hours to complete. Express detail services do not need an appointment.

When does my rain check expire?
It expires 48 hours from the day you washed your car. For example if you washed your car Wednesday at 2:00pm you have until end of day Friday to bring it back. You need your original receipt for redemption.

How do I request a donation?
All donation requests must be sent with documentation of the fundraiser/organization to brandy@superwashexpress.com. Please allow up to two weeks for a response.

Do we offer gift certificates?
Yes, in denominations of $20 loadable to a gift card. See store associate for purchase.

Why do I have to pay extra for my vehicle?
There is an additional charge on larger vehicles because they require more time and more soap/wax to clean.

What is considered an oversized vehicle?
All van, minivans, SUV’s, station wagons, limos, and trucks are considered oversized as well as some larger cross over vehicles and anything with a 3rd row.
Employment Questions:

How old do you have to be to work here?
You have to be at least 16 years old, preferably with a valid driver’s license.

How do I check the status of my application?
Contact the hiring manager at the location where you would like to work.

How long is my application kept on file?
Applications are kept on file for 30 days, after 30 days you may re-apply.